Last Updated: July 12, 2026
At WholesaleStores, we strive to deliver your grocery and household orders promptly and in excellent condition. Please review our shipping policies below.
1. Shipping Destinations
We currently ship to addresses within the contiguous United States (48 states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses at this time. If you have a special request, please contact our customer service team.
2. Shipping Methods & Delivery Timeframes
We offer the following shipping options based on your location and order type:
Standard Shipping
- Processing Time: 1–2 business days
- Transit Time: 3–7 business days
- Cost: Free on orders over $49.00; otherwise, a flat rate of $5.99 applies
Express Shipping
- Processing Time: 1 business day
- Transit Time: 1–3 business days
- Cost: $14.99 flat rate
Same-Day Delivery (Albuquerque Metro Area Only)
- Availability: Albuquerque, New Mexico and surrounding areas
- Order Cutoff: 12:00 PM MST for same-day delivery
- Delivery Window: 2:00 PM – 8:00 PM
- Cost: $7.99 per order
Business days are Monday through Friday, excluding federal holidays. Delivery timeframes are estimates and not guaranteed, as carrier delays may occur due to weather, holidays, or other unforeseen circumstances.
3. Order Processing
Orders are processed within 1–2 business days after payment confirmation. Orders placed after 2:00 PM MST on Friday will begin processing on the following Monday. During peak seasons (holidays, sales events), processing times may be extended by 1–2 additional business days.
4. Shipping Charges
Shipping charges are calculated at checkout based on the following factors:
- Selected shipping method
- Order weight and dimensions
- Delivery address
Applicable sales tax will be added based on your shipping address. You will see all charges clearly displayed before completing your purchase.
5. Delivery Attempts
Our carriers will make up to three delivery attempts. If all attempts fail, the package will be held at the local carrier facility for five business days before being returned to us. A restocking fee may apply for refused or undeliverable packages.
6. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package through the link provided in the email or by logging into your account on our website. Please allow up to 24 hours after receiving your confirmation for tracking information to update.
7. Missing or Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please:
- Check the tracking information for any delivery notifications
- Confirm your shipping address was entered correctly
- Check with neighbors or your building’s mailroom
- Contact our customer service team at info@wholesalestores.shop or +1 (505) 242-3991
We will work with the carrier to resolve any delivery issues as quickly as possible.
8. Perishable Items
For perishable grocery items (fresh produce, dairy, meat, frozen goods), we use insulated packaging with ice packs when necessary. Please ensure someone is available to receive these deliveries promptly. We are not responsible for spoilage caused by missed deliveries or failure to store items properly after receipt.
9. Address Accuracy
You are responsible for providing accurate shipping information. Please double-check your shipping address before placing your order. If you realize you have entered an incorrect address, contact us immediately. If the package has already shipped, we may not be able to change the delivery address, and re-routing fees may apply.
10. Contact Us
Email: info@wholesalestores.shop
Phone: +1 (505) 242-3991
Address: 610 Broadway Blvd NE, Albuquerque, NM 87102, United States
Last Updated: July 12, 2026